Returns & Refunds
At The Lash Format, we pride ourselves on delivering high-quality, comprehensive digital resources designed to elevate your lash academy and business operations.
Digital Products Policy
Due to the downloadable and digital nature of our training manuals and document templates, all sales are strictly final. We do not offer refunds, exchanges, or cancellations once a file has been purchased and the download link has been generated.
By purchasing any digital product from The Lash Format, you acknowledge and agree to this no-refund policy. We highly encourage you to read the full product descriptions, review the provided previews, and ensure the software requirements (such as Canva compatibility) meet your needs prior to finalizing your purchase.
File Access & Support
While we cannot issue refunds for digital goods, your satisfaction and ability to use our products successfully is incredibly important to us. If you experience any technical difficulties downloading your files, opening your documents, or accessing your Canva template links, please do not hesitate to reach out.
Our support team is available to assist you with file access and general troubleshooting. Please contact us at [email protected].